Posts by Timico

For businesses in the manufacturing sector, call centre solutions are now a fundamental aspect of day-to-day operations. Customer support has always been a key factor in return business. However, customer experience (CX) is no longer in the hands of the representative – contact centre solutions today play a major role in the customer journey before a representative even sees them in the support queue.   Customers want…

Mitel’s UCaaS solution, MiCloud Flex has aligned the UC&C world with other information technology elements. The solution, which utilises Google’s artificial intelligence and machine learning capabilities, has put call centre staff on the front foot at a time when online customer support has never been more crucial.   With the ability to direct social media messaging, calls, video and chat to a single platform, and then pull up a customer’s entire…

With an increasing number of businesses choosing to partner with just one IT provider, this has raised questions over whether procuring a single technology supplier is the right move. At Timico, we believe it absolutely is.   From enabling remote working applications to keeping data secure with firewalls, a business’ technology requirements are complex. Many choose to source their IT solutions from several providers, to best suit their needs. However, more and more businesses are deciding to place their trust in one…

We are delighted to announce that Timico has become one of the first organisations to achieve the ISO 27017 (Cloud Security) certification with Alcumus ISOQAR, extending the scope of our existing ISO certifications.   ISO 27017 is a security standard issued by the International Organisation of Standards and was achieved by our team in collaboration with Teamwork IMS. Developed for cloud service providers and users, it ensures a safer cloud-based…

Discover optimised remote working with Teams Voice from Timico. Fast, effective deployments of Teams Voice available now. Keep your employees connected, productive and secure, despite another lockdown.  If you’re looking for lockdown tools to enhance your remote working environment, with reduced overheads, and familiarity that improves your team’s efficiency, then Microsoft Teams Voice could be the solution you need. With a team…

Computer Skills Resources To celebrate Computer Learning Month in October, we wanted to shed light on some of the best IT training courses and resources that have proved helpful to our employees in improving computer skills and expertise.   What is Computer Learning Month?   Whether we’re at work or enjoying a spot of online shopping, our…

Company IT infrastructures have been evolving since the moment they were first created. The boundaries are always being pushed. While we at Timico are advocates of the next technological generation, we’re also respected for being in touch with our customers’ needs. We understand that not all businesses are ready to take that step towards digital…

Benefits of SD-WAN The benefits of SD-WAN have never been more apparent during these uncertain times. Digital transformation is now more vital than ever for business agility. SD-WAN, or Software Defined WAN, is the next generation of WAN technology. However, price tags also evolve with technology, to levels that are out of reach for many…

Over the coming weeks and months, some employees may experience unanticipated mental health challenges from ongoing remote work and isolation mandates. With World Mental Health Awareness Day just days ago, it is important to be mindful of this reality and supportive to all around you.  We write this blog to bring awareness to mental health…

It may have been a challenging six months, but as always, our team of Timigos have been going above and beyond to support the emergency services during the Covid-19 pandemic. At Timico, our employees take great pride in helping worthwhile causes, and for us, it’s something we take pride in too. That’s why each employee…