Terms & Policies

General terms and conditions

Service Provider Agreement

Delivery Policy

Cancellation Policy

Service Reconnection Policy

Privacy Policy (Customers)

Privacy Policy (Business Partners, Suppliers, Subcontractors)

Acceptable Use Policy

Complaints Policy

General Terms and Conditions for use of Website and Portals

Data Centres: Access Policy

Environmental Policy

Traffic Management Policy

Fair Use Policy

Change Management Policy

Nominet Terms of Use

Additional conformity

Policy in Respect of the provision of 999/112 access to the Emergency Services

Corporate Social Responsibility policy

Anti-Slavery and Human Trafficking Policy Statement

Major incident management policy

Archive documents

Historic Charges - 13th Mar 2013 to 28th Jul 2013

Historic Charges - 29th Jul 2013 to 20th Oct 2013

Historic Charges - 21st Oct 2013 to 7th Apr 2014

Historic Charges - 8th Apr 2014 to 28th May 2014

Historic Charges - 29th May 2014 to 13th Sep 2014

Historic Charges - 14th Sep 2014 to Aug 2015

Historic Charges - Sep 2015 to Jan 2016

Historic Charges - Feb 2016 to Apr 2016

Historic Charges - May 2016 to Jun 2016

Historic Charges - July 2016 to Sep 2016

Historic Charges - Oct 2016 to Nov 2016

Historic Charges - Dec 2016

Historic Charges - Jan 2017