Read industry insight and opinion, straight from our experts.

E-commerce platform 

Retail whitepaper: Expanding your e-commerce platform

The retail online market is thriving. In 2020, an additional £4.5bn of UK online sales was generated and now, a staggering 17.2 million people are shopping via e-commerce platforms only.  Driving sales via your e-commerce platform  It is no surprise, therefore, that to drive sales, retailers are increasingly moving online and harnessing ...
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construction technology

A time of innovation for the construction industry

Covid-19 has seen a push for digital transformation across the construction industry, rapidly changing how the sector operates in just a few months. Now, as we look towards 2021, we examine which technologies will be impacting the sector.   In April 2020, a halt on construction activity as a result of Covid-19, meant businesses ...
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Battery Energy Storage 

Timico invests in pioneering battery energy storage system

We are proud to announce that we have invested in a pioneering battery energy storage system (BESS), as part of our commitment to improving our sustainable and energy efficiency credentials.  Partnering with Energy Optimisation Solutions (EOS), the lithium-ion battery system was installed at our head office and datacentre in ...
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contact centre solutions

Contact Centre Solutions | The Might of Mitel for Manufacturing Businesses

For businesses in the manufacturing sector, call centre solutions are now a fundamental aspect of day-to-day operations. Customer support has always been a key factor in return business. However, customer experience (CX) is no longer in the hands of the representative – contact centre solutions today play a major role in the customer journey before ...
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Mitel’s UCaaS Solution is Digitally Transforming

Mitel’s UCaaS solution, MiCloud Flex has aligned the UC&C world with other information technology elements. The solution, which utilises Google’s artificial intelligence and machine learning capabilities, has put call centre staff on the front foot at a time when online customer support has never been more crucial.   With the ability to direct social media messaging, calls, video and chat to ...
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IT provider

Putting all your technology requirements in one IT provider’s basket

With an increasing number of businesses choosing to partner with just one IT provider, this has raised questions over whether procuring a single technology supplier is the right move. At Timico, we believe it absolutely is.   From enabling remote working applications to keeping data secure with firewalls, a business’ technology requirements are complex. Many choose to source their IT solutions from several providers, to best ...
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