Skip to content

        • Connectivity
        • Connectivity solutions ranging from basic broadband connections, through to fully managed, innovative SD-WAN solutions providing an always-on, dynamic connection that will automatically select the best path for your network traffic.

        • Unified Comms
        • With a pedigree in fixed and mobile communications, cloud voice, and cloud-based Productivity tools, Timico’s unified and converged services enables your end-users to work and collaborate more effectively, where when and how they need.

        • Cloud & Hosting
        • Our leading edge cloud and data centre services range from simple Hosting and Data Protection right through to complex hybrid cloud deployments and Public Cloud solutions utilising Microsoft Azure, enabling you to focus on what you do best.

        • IT Managed Services
        • We deliver IT managed services so you can focus your resources on creating client value. Our capability extends from the end-user device right through to the Public Cloud, offering a single point of contact for all IT services and support.

        • Security
        • No matter what level of protection your business needs, we've got 1st class security management and applications at the ready - our job is to keep your business safe from unwanted threats and attacks.

        • Hospitality & Leisure
        • Helping hospitality & leisure brands and operators to increase brand loyalty and enhance guest experience digitalisation.

        • Professional & Financial Services
        • Helping professional & financial services firms to create client value and capture long term advantage, by enabling digitalisation and increasing return on talent.

        • Government & Not For Profit
        • Enabling Government & NFP organisations to increase their impact by embracing technology to create additional value, drive digital transformation and efficiencies.

        • Construction & Manufacturing
        • Enabling construction & manufacturing organisations the flexibility to connect and manage projects effectively.

        • Retail
        • Helping retailers increase lifetime value and enhance customer experience by supporting an omnichannel strategy.

        • Commercial
        • Enabling commercial organisations to succeed and take you into a digital world, where change can happen and there's no limit.

        • Strategic Partnerships
        • We have excellent relationships with a series of strategic partners that enable us to provide you with a comprehensive range of business-enabling solutions.

        • Our Commitments
        • We have grown rapidly over the past 15 years, and so has our commitment to implement and improve support for our colleagues, customers and our local community.

        • Compliance and Security
        • Security and compliance are important factors of managed services, that are absolutely essential to the security and integrity of your business.

        • Meet the Team
        • We have built a world class executive team that use their extensive experience across all sectors to inspire our team to drive the growth and success of our business.

  • Blog
  • Support
  • Log-in

IT MANAGED SERVICES

IT doesn’t need to be stressful

Let us take the pain out of managing your IT estate

Design, Implement and Support

Delivering initial consultancy, analysis and design through to fully outsourced hosted or remote managed IT services and support.

  • Improving customer experience

    Professional Services

  • Managed Services

    Managed Services

  • Managed services

    Service Operations

  • Service design

    Service Delivery Management

  • Project and program management-b

    Project Management & Service Transition

  • Hardware and software procurement

    VAR & Resale

Professional Services

We've got a team of experts

Professional Services capability enabling transformation, transition and discreet projects with both design and full life cycle services.

Target Operating Model

Target Operating Model Consultancy

Giving you the foundation of the design and ensures a clear strategic outlook.

Project and program management-b

Project and Program Management

Managing your private cloud-based solutions.

4th Line technical support

4th Line technical support consultancy

Letting us take care of critical service related incidents.

Service design

Service Design

Providing a defined service delivery management.

Network consulting

Network consulting

Designing your network with the optimum solution.

Managed Services

Make us be your trusted provider of infrastructure and data management services

Our wrap around managed service is underpinned by technology experts.

Services offered

These services can either be taken as a standalone product or multiple products built together to create your own individual service wrap

Service Delivery Management Project and Professional Services Remote Infrastructure Management Network Managed Services
Database Management Support and Maintenance On Site Support Services Managed Print
Private Cloud Services Security Services Application Management & Support Hardware and Software Supply
Software License Management Workspace Services Data Management Services Managed Data Centre Hosting

Service Operations

Trusted provider of missions critical 24 x 7 services

Put your infrastructure in our safe hands.

Services offered

Service Operations Centre -
NOC in Telford/Newark, staffed 24 x 7 x 365
Vendor Management
Event monitoring, infrastructure & incident management Security Services
24/7 Service Delivery operating mode On-site support services & Managed Print
Network Managed Services Major Incident Management
Managed Data Centre Hosting or
Remote Infrastructure Management
Enterprise Class Monitoring/Toolsets including
CA Unified Infrastructure Management

Service Delivery Management

Delivering against our promise

Our Service Delivery Management Team ensure that all service agreements are delivered in line with contracted SLA and KPI targets.

Defined Service Level Agreements

Ensuring that contracted services are delivered in accordance with the defined delivery procedures
and meet the defined service levels (SLA).

Resolution accountability

Accountable for resolution of escalated problems and issues.

Service perception

Measuring your perception of the service we provide.

Partner performance management

Manage the performance of any partners, vendors or alliances engaged to deliver elements of the service.

Project Management & Service Transition

Holding your hand through every stage

Our professional project management services ensure the successful delivery of business change in your organisation using established best practice methodology.

Project management

With you every step of the way

From planning to closing phases of the project.

Trusted advisors

Trusted
advisors

Giving you guidance, advice and support.

Best practices

Best
practices

We align ourselves to the ITIL framework, seeing you through the entire project lifecycle.

Governance

Governance

Delivered in a controlled and governed way aligned to Prince2 methodologies

Experts

Experts

We have consultants, architects and technical advisors all working hand in hand to deliver projects.

VAR & Resale

One stop shop for all your IT needs

No need for multiple suppliers when everything can be purchased through one supplier.

Hardware and software procurement

Hardware and software procurement

Hardware and software maintenance

Hardware and software maintenance

License management

Licence management

Disposal services

Disposal
services

An IT Managed Services success story

Moore Stephens success story

Moore Stephens

The accountancy industry by nature isn’t at the forefront of technology compared to other industries, mainly due to the vast quantities of regulations and compliance. This is where Moore Stephens wanted to be different. To be ...

Book a FREE consultation

Find out where there is space for change in your business, and how you are performing against your competitors.