IT MANAGED SERVICES

IT doesn’t need to be stressful

Let us take the pain out of managing your IT estate

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Design, Implement and Support

Delivering initial consultancy, analysis and design through to fully outsourced hosted or remote managed IT services and support.

  • Improving customer experience

    Professional Services

  • Managed Services

    Managed Services

  • Managed services

    Service Operations

  • Service design

    Service Delivery Management

  • Project and program management-b

    Project Management & Service Transition

  • Hardware and software procurement

    VAR & Resale

Professional Services

We've got a team of experts

Professional Services capability enabling transformation, transition and discreet projects with both design and full life cycle services.

Target Operating Model

Target Operating Model Consultancy

Giving you the foundation of the design and ensures a clear strategic outlook.

Project and program management-b

Project and Program Management

Managing your private cloud-based solutions.

4th Line technical support

4th Line technical support consultancy

Letting us take care of critical service related incidents.

Service design

Service Design

Providing a defined service delivery management.

Network consulting

Network consulting

Designing your network with the optimum solution.

Managed Services

Make us be your trusted provider of infrastructure and data management services

Our wrap around managed service is underpinned by technology experts.

Services offered

These services can either be taken as a standalone product or multiple products built together to create your own individual service wrap

Service Delivery Management Project and Professional Services Remote Infrastructure Management Network Managed Services
Database Management Support and Maintenance On Site Support Services Managed Print
Private Cloud Services Security Services Application Management & Support Hardware and Software Supply
Software License Management Workspace Services Data Management Services Managed Data Centre Hosting

Service Operations

Trusted provider of missions critical 24 x 7 services

Put your infrastructure in our safe hands.

Services offered

Service Operations Centre -
NOC in Telford/Newark, staffed 24 x 7 x 365
Vendor Management
Event monitoring, infrastructure & incident management Security Services
24/7 Service Delivery operating mode On-site support services & Managed Print
Network Managed Services Major Incident Management
Managed Data Centre Hosting or
Remote Infrastructure Management
Enterprise Class Monitoring/Toolsets including
CA Unified Infrastructure Management

Service Delivery Management

Delivering against our promise

Our Service Delivery Management Team ensure that all service agreements are delivered in line with contracted SLA and KPI targets.

Defined Service Level Agreements

Ensuring that contracted services are delivered in accordance with the defined delivery procedures
and meet the defined service levels (SLA).

Resolution accountability

Accountable for resolution of escalated problems and issues.

Service perception

Measuring your perception of the service we provide.

Partner performance management

Manage the performance of any partners, vendors or alliances engaged to deliver elements of the service.

Project Management & Service Transition

Holding your hand through every stage

Our professional project management services ensure the successful delivery of business change in your organisation using established best practice methodology.

Project management

With you every step of the way

From planning to closing phases of the project.

Trusted advisors

Trusted
advisors

Giving you guidance, advice and support.

Best practices

Best
practices

We align ourselves to the ITIL framework, seeing you through the entire project lifecycle.

Governance

Governance

Delivered in a controlled and governed way aligned to Prince2 methodologies

Experts

Experts

We have consultants, architects and technical advisors all working hand in hand to deliver projects.

VAR & Resale

One stop shop for all your IT needs

No need for multiple suppliers when everything can be purchased through one supplier.

Hardware and software procurement

Hardware and software procurement

Hardware and software maintenance

Hardware and software maintenance

License management

Licence management

Disposal services

Disposal
services

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Find out where there is space for change in your business, and how you are performing against your competitors.