• Connectivity
        • Connectivity solutions ranging from basic broadband connections, through to fully managed, innovative SD-WAN solutions providing an always-on, dynamic connection that will automatically select the best path for your network traffic.

        • Unified Comms
        • With a pedigree in fixed and mobile communications, cloud voice, and cloud-based Productivity tools, Timico’s unified and converged services enables your end-users to work and collaborate more effectively, where when and how they need.

        • Cloud & Hosting
        • Our leading edge cloud and data centre services range from simple Hosting and Data Protection right through to complex hybrid cloud deployments and Public Cloud solutions utilising Microsoft Azure, enabling you to focus on what you do best.

        • IT Managed Services
        • We deliver IT managed services so you can focus your resources on creating client value. Our capability extends from the end-user device right through to the Public Cloud, offering a single point of contact for all IT services and support.

        • Retail
        • Helping retailers increase lifetime value and enhance customer experience by supporting an omnichannel strategy.

        • Leisure & Hospitality
        • Helping leisure & hospitality brands and operators to increase brand loyalty and enhance guest experience digitalisation.

        • Professional Services
        • Helping professional services firms to create client value and capture long term advantage, by enabling their digitalisation and increasing return on talent.

        • Not For Profit
        • Enabling Not for Profit organisations to increase their impact by embracing technology to create additional value, drive digital transformation and efficiencies.

        • Don't see your industry here?

          We work with many business sectors, so if you would like to find out where there is space for change in your business, book a free roadmap consultation with one of our experts today.

          Book in today
        • Strategic Partnerships
        • We have excellent relationships with a series of strategic partners that enable us to provide you with a comprehensive range of business-enabling solutions.

        • Our Commitments
        • We have grown rapidly over the past 14 years, and so has our commitment to implement and improve support for our colleagues, customers and our local community.

        • Compliance and Security
        • Security and compliance are important factors of managed services, that are absolutely essential to the security and integrity of your business.

  • Blog
  • Support
  • Log-in

Managed Services

Professional and Support Services

hero-managed-services

Service Management is a multi-faceted service model from Timico that is focused to deliver the following to our clients:

Service Manager

Our service managers understand what a good client experience looks like and are the custodians for the client experience. Your service manager takes overall ownership of your operational relationship with Timico to support in service related responsibilities.

Client Enablement and Reporting

To ensure you are provided with an excellent experience and full transparency, our service managers will work wit you to provide specific technology, financial, and behavioral reports. These can include, but are not limited to:

  • Availability

  • Usage and Consumption

  • Quality and Performance

  • Capacity

  • Spend

  • Adoption

Lifecycle Management

Service management is integral to the client relationship during the life cycle and progression of the relationship. The client life cycle includes;

Business Review - at the business review, your service manager will discuss all aspects of your relationship with Timico, reviewing and analyzing the data collated in reports and ensuring that there is continual service improvement.

Continual Service Improvement - Uses metrics to identify areas of improvement and to measure the impact of improvement efforts, including whether critical success factors have been met against the key performance indicators (KPIs) that have been set against them. Continual service improvement takes place throughout the full life cycle.

Critical Infrastructure Support

Timico provides in-house support and management services for your business critical infrastructure across server, storage, and networking systems.

Our critical infrastructure services can provide you with peace of mind that we will proactively monitor your infrastructure, alerting you and acting on any potential risks of issues, and managing incidents through to resolution which allows you to focus on your business.

We recognise the importance of IT infrastructure within each unique organisation and know the complexity of your IT environment.

Professional Services

At Timico, we understand that business transformation projects require
a high degree of organization, communication, and skill.

Project Management

Our professional project management services ensure the successful delivery of business change in your organisation using established best practice methodology.

Timico product management will be engaged through the planning execution, monitoring, control, and closing phases of a project. From the point of project kick off, they are ultimately responsible for the successful delivery of the project, handover to support, and management of your interests in the project.

All projects are delivered in a controlled and governed manner, in line with both Prince2 methodologies and requirements specific to Timico. This will ensure regular reporting, risk, and issue management throughout the project, and updates to plans that support Timico in delivering new services.

Timico endeavours to be your trusted advisor throughout your projects, and will always establish a complementary relationship of professional advice, guidance, and support.

Lean on experts - Our consultants, architects, and technical team have seen and worked on a lot of projects during their time, meaning you can lean on them for help at any moment. We only ever suggest options which are right for you, covering any internal or external considerations that may impact your options.

Proper Project Delivery - Time and time again, organisations can be left in the dark by their partners because they haven’t installed or designed the project properly. Our consultants work with you to make sure that everything works as it should, and that it’s integrated into the business thoroughly.

We work to best practices - As a managed cloud service provider, we align ourselves to ITIL best practice to see you through the entire system lifecycle based around your strategy whilst following a continual service improvement.

Engineering

We provide engineering in support of our Timico products coordinated in relation to our other professional services, especially product managements. Engineers are available in different tiers and different disciplines to cover the requirements of your business. We offer engineering support both remotely or on-location, and are always striving to support our customers with expert engineers.

Book a FREE roadmap consultation

Find out where there is space for change in your business, and how you are performing against your competitors.