RETAIL

Helping retailers increase lifetime value and enhance customer experience

Retail Priorities

For many, it’s now become a game of survival, and in order to pivot in a digital world, retailers need to focus their efforts across several key areas.

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Provision of an
omnichannel offer

Delivering an integrated approach to commerce that provides shoppers with a unified experience across online and offline channels to increase sales.

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Enhancement of Customer Experience (CX)

A seamless journey across all engagement channels for frictionless customer experience and increased loyalty.

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IT cost
agility

Supporting variable business demands without overspending
on IT.

For retailers who need help with their digitalisation and the effective delivery of change, Timico is the one Partner to Trust that understands your business and the dynamic industry in which it operates.

Converged Managed Services for retail.

Timico’s breadth of Converged Managed Services and flexible commercial approach offers the right-sized and best-value partnership that evolves with your business.

Increase shopper return visits both online and instore

Your continued success is based on the ability for your customers to shop your brand and bridge your digital and physical channels 24x7x365.

Timico’s secure UK based Enterprise connectivity solutions and cloud-enabled hosting platforms provide continuous and on-demand simplified infrastructure to deliver a best-in-class omnichannel experience.

Drive in-store footfall to increase browsing time and conversion

With the emergence of pure-plays digitising your stores will resonate with your modern-day shopper whose smartphone now forms an essential part of their High Street experience.

Timico’s range of in-store WiFi and location-based technology complete with associated data capture and analytics capability provides you with valuable insight that can be used to drive personalisation and loyalty.

Align your IT cost with inevitable variable high street business demand

The seasonal and event-driven nature of Retailing has always provided a challenge when trying to align IT requirement but balance cost.

Timico’s depth of IT expertise and breadth of converged managed services justifies consolidating suppliers so you can reduce the associated internal management overhead to help release capital and remove asset-based constraints.

Our capabilities.

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Cloud & Hosting

At the very heart of a modern-day retail strategy sits the use of data to drive action. Whilst the emergence of public cloud has brought with it the ability to utilise cutting-edge ‘as a service’ apps for certain functions, core business applications are still in the main more traditional (and legacy is still commonplace) which poses challenges for Retailers, both operationally and commercially.

Timico offers a range of Cloud and Hosting options which are designed for the rigours of the Retail industry to provide the optimum destination for your workloads either from our own Data Centre facilities or Remote Infrastructure Support for devices that for justifiable reasons may need to remain ‘on-premise’.

For either single or multi-tenant solutions, our investments in resilient and secure solutions enable you to take advantage of high-performance compute and storage platforms, protected by our range of backup and disaster recovery options. This is important when considering the growing threat of cyber-crime on the Retail industry.

Our IT Service Catalogue approach offers the ability to scale and flex requirement aligned with business demand which is a perfect fit for an industry so seasonal in nature, releasing capital and remove asset-based constraints. 

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Connectivity

Retailing in the digital era and meeting the ever-intensifying needs, demands and expectations of the tech-enabled consumer, essentially means that shopping channels need always to be open and customers must be able to choose when, how and where they engage.

Timico's network provides Managed Connectivity solutions to leading retailers (both solus and concession branches) across the UK and the globe, ranging from basic Broadband connections, to Ethernet services including MPLS & DIA connections with bandwidth-on-demand, right through to fully managed, innovative SD-WAN solutions providing an always-on, dynamic connection that will automatically select the best path for your network traffic.

Our solutions also extend into in-store WiFi and location-based technologies that can be delivered in a variety of ways to support a range of strategies from the provision to in-store colleagues of shop floor operations such as Mobile PoS, Omnichannel order management and stock checking. This can continue through to customer engagement such as the provision of WiFi to allow them to socially interact from within the store.

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UCC

One of the keys to success in the new world of digitally focused Multi-Channel Retailing is the ability to provide your geographically spread workforce with the tools necessary for them to communicate and collaborate in a way which is fast, reliable and secure.

Timico provides solutions that meet the diverse needs of a Retail environment to connect Head Offices, Warehouses, Stores and mobile colleagues in a modern technological but cost-effective way.

From hosted Voice-over-IP that delivers a reliable, secure and rapid deployment option for voice connectivity, to cloud-based Office 365 solutions our solutions can help facilitate efficient and effective workforce management by providing more innovative ways to deliver and support functions such as training, new staff induction and staff scheduling.

We can also help simplify and enhance your customer engagement by way of a single platform that can be used to manage multiple customer interactions and continuously improves customer experiences by providing omnichannel communications (such as audio, video, social media and instant messaging) coupled with deep insight reporting and advanced call management. One of the major benefits of this is the ability to service your customers in a much more responsive way without the need for additional headcount.

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IT Managed Services

As an industry-recognised technology company that works in environments that require fast responses to constant change, we believe that the provision of Managed Services for retailers needs to support three key business drivers: ‘Service’, ‘Partnership’ and ‘Flexibility’.

Our objective is to deliver business benefit through the successful transition and effective ongoing support of your technology; driving change when it’s necessary, whilst maintaining the performance and reliability of your existing systems. 

Timico’s Managed Services have been designed to maintain a lower IT cost based and improved service levels for retailers, support a selective outsourcing strategy and includes our 24x7x365 UK based Service Desks. Alongside this, we have a wide range of other services from proactive monitoring and maintenance, Technical Services (remote and/or on-site), IT Project Management and Technology Consulting.

Set your bar to a new standard.

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Best in class partnerships

Strong relationships with a series of strategic partners enable us to provide you with a comprehensive range of business-enabling solutions, from consumption-based models through to full-managed infrastructure and aggregated cloud offerings.

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Industry accreditations

Security and compliance are important factors of managed services. We encompass this into everything that we do. We focus our time on fulfilling your business requirements, seamlessly weaving in the security and compliance factors that are essential to the security and integrity of your business.

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Find out where there is space for change in your business, and how you are performing against your competitors.