Converged Managed Services for
Hospitality & Leisure
Our breadth of Converged Managed Services and flexible commercial approach offers the right-sized and best-value partnership that evolves with your business.
Drive footfall and increase guest loyalty to help deliver sales uplift
Technology’s influence within the hospitality industry has become pervasive with social media rolling 24 hours a day, your success will be based on your ability to provide your guests with an easy means of connecting with others outside of your venues whilst they are sat within them.
We have a range of in-store Wi-Fi and location-based technology complete with associated data capture and analytics capability can transform your venues into social hubs enhancing their experience and providing you with valuable insight that can be used to drive personalisation and loyalty.
Address guest frustrations and resolve ‘pinch-points’ in the experience
Hospitality brands are now more reliant on technology than they’ve ever been as a means of trying to differentiate, and arguably the most effective solutions will be those that best address guest frustrations and resolve ‘pinch-points’ in the guest experience, for example, food not arriving quickly enough in a restaurant or the length of time it takes to get a bill and pay. To compete, you need to innovate but be less averse by implementing trial and error approaches in order to find the right blend for your venues.
Our secure UK based enterprise connectivity solutions (including in-store Wi-Fi and location-based technology) and cloud-enabled hosting platforms, provide continuous and on-demand simplified infrastructure on which your key business applications can run and communicate effectively with each other in order to deliver a best-in-class guest experience from mobile optimised engagement (Apps) and payment to AR-driven solutions such as digital 3D menus.
Align your IT cost with variable business demand
The often seasonal and event-driven nature of Hospitality has always provided a challenge when trying to align IT requirement but balance cost. To ensure that you do not overpay or under-provision, you should adopt a strategy of selective outsourcing in order to focus in-house resources on value-add activities and help drive competitive advantage.
Our depth of IT expertise and breadth of converged managed services make us the perfect partner for expanding and contracting IT provision and aligning the associated cost to evolving business challenge and demand. Consolidating suppliers reduces the associated internal management overhead and adoption of a hybrid cloud approach that will help release capital and remove asset-based constraints.
Hospitality & leisure expertise
Hospitality in the digital era, and meeting the ever-intensifying needs, demands and expectations of the tech-enabled consumer, essentially means that channels need always to be open and guests must be able to choose when, how and where they engage.
To support this, a guest-obsessed operating model is needed that is flexible to support wholly-owned, concession and franchised operators. With a widespread presence ranging from F&B to Recreation and Lodging, we provide Managed Connectivity solutions to leading Hospitality brands across the UK, ranging from basic Broadband connections, to Ethernet services including MPLS & DIA connections with bandwidth-on-demand, right through to fully managed, innovative SD-WAN solutions providing an always-on, dynamic connection that will automatically select the best path for your network traffic.
Supporting the enhancement of Guest Experience, our solutions also extend into Wi-Fi and location-based technologies that can be delivered in a variety of ways to support a range of strategies from Mobile optimised engagement such as apps, to Mobile payment innovations, right through to AR-driven solutions e.g. in-app tours of hotel facilities. The provision of reliable, fast Wi-Fi for guests whilst ‘on-premise’ is also something that consumers have now come to expect as standard, with research confirming the link between this and increased brand loyalty.
One of the keys to success in the new world of digitally-focused Hospitality & Leisure is the ability to provide your geographically spread workforce with the tools necessary for them to communicate and collaborate in a way which is fast, reliable and secure.
We provide solutions that meet the diverse needs of Hospitality environments to connect Head Offices, Warehouses, sites and mobile colleagues in a modern technological but cost-effective way.
From hosted Voice-over-IP that delivers a reliable, secure and rapid deployment option for voice connectivity (for example to support a Guest Contact Centre), to cloud-based Office 365.
Our solutions can help facilitate efficient and effective workforce management by providing more innovative ways to deliver and support functions such as training, new staff induction and staff scheduling.
We can also help simplify and enhance your guest engagement by way of a single platform that can be used to manage all guest communications, into which we can also consolidate the various Social platforms such as Instagram and Twitter which are fast overtaking conventional methods of communication in particular with your Millennial and Gen Z guests. One of the major benefits of this is the ability to service your guests in a much more responsive way without the need for additional headcount.
Cloud & Hosting
At the very heart of a modern-day leisure & hospitality strategy sits the use of data to drive action. Whilst the emergence of public cloud has brought with it the ability to utilise cutting-edge ‘as a service’ apps for certain functions, core business applications are still in the main more traditional (and legacy is still commonplace) which poses challenges for hospitality & leisure brands, both operationally and commercially.
We offer a range of cloud and hosting options which are designed for the rigours of the hospitality and leisure industry to provide the optimum destination for your workloads either from our own Data Centre facilities or Remote Infrastructure Support for devices that for justifiable reasons may need to remain ‘on-premise’.
For either single or multi-tenant solutions, our investments in resilient and secure solutions enable you to take advantage of high-performance compute and storage platforms, protected by our range of backup and disaster recovery options. This is important when considering the growing threat of cyber-crime on the hospitality and leisure industry.
Our IT Service Catalogue approach offers the ability to scale and flex requirement aligned with business demand which is a perfect fit for an industry so seasonal in nature, releasing capital and remove asset-based constraints.
IT Managed Services
As an industry-recognised technology company that works in environments that require fast responses to constant change, we believe that the provision of Managed Services for hospitality brands needs to support three key business drivers: ‘Service’, ‘Partnership’ and ‘Flexibility’.
Our objective is to deliver business benefit through the successful transition and effective ongoing support of your technology; driving change when it’s necessary, whilst maintaining the performance and reliability of your existing systems.
We believe that the key to operators achieving (and maintaining) a lower IT cost base and improved service levels, is by deploying a “Selective Outsourcing” strategy.
Our Managed Services have been designed to do all this, and include our 24x7x365 UK based Service Desks. Alongside this, we have a wide range of other services from proactive monitoring and maintenance, Technical Services (remote and/or on-site), IT Project Management and Technology Consulting.
Providing the highest quality guest experience is fundamental to the hospitality and leisure industry. In recent years, digital transformation for guest experience has also led to greater cyber security risk, due to the amount of personal data held. With new regulations such as GDPR bringing huge potential fines for non-compliance, having a robust security plan is even more important for businesses to reduce their risk.
The hospitality and leisure industry is focused on providing an experience and environment that draws customers in, keeps them on premise for longer and encourages them to return; either through overall experience such as faster Wi-Fi, value-add services offered, or through other targeted marketing efforts.
We offer solutions to prevent cyber threats and attacks, putting business owners back in control, and in turn, providing customers and guests with the assurance that their data is being handled and stored securely, in return, giving you their loyalty.
Set your bar to a new standard
Best in class partnerships
Strong relationships with a series of strategic partners enable us to provide you with a comprehensive range of business-enabling solutions, from consumption-based models through to full-managed infrastructure and aggregated cloud offerings.
Security and compliance are important factors of managed services. We encompass this into everything that we do. We focus our time on fulfilling your business requirements, seamlessly weaving in the security and compliance factors that are essential to the security and integrity of your business.
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