• Connectivity
        • Connectivity solutions ranging from basic broadband connections, through to fully managed, innovative SD-WAN solutions providing an always-on, dynamic connection that will automatically select the best path for your network traffic.

        • Unified Comms
        • With a pedigree in fixed and mobile communications, cloud voice, and cloud-based Productivity tools, Timico’s unified and converged services enables your end-users to work and collaborate more effectively, where when and how they need.

        • Cloud & Hosting
        • Our leading edge cloud and data centre services range from simple Hosting and Data Protection right through to complex hybrid cloud deployments and Public Cloud solutions utilising Microsoft Azure, enabling you to focus on what you do best.

        • IT Managed Services
        • We deliver IT managed services so you can focus your resources on creating client value. Our capability extends from the end-user device right through to the Public Cloud, offering a single point of contact for all IT services and support.

        • Security
        • No matter what level of protection your business needs, we've got 1st class security management and applications at the ready - our job is to keep your business safe from unwanted threats and attacks.

        • Retail
        • Helping retailers increase lifetime value and enhance customer experience by supporting an omnichannel strategy.

        • Leisure & Hospitality
        • Helping leisure & hospitality brands and operators to increase brand loyalty and enhance guest experience digitalisation.

        • Professional Services
        • Helping professional services firms to create client value and capture long term advantage, by enabling their digitalisation and increasing return on talent.

        • Not For Profit
        • Enabling Not for Profit organisations to increase their impact by embracing technology to create additional value, drive digital transformation and efficiencies.

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        • Strategic Partnerships
        • We have excellent relationships with a series of strategic partners that enable us to provide you with a comprehensive range of business-enabling solutions.

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        • We have grown rapidly over the past 14 years, and so has our commitment to implement and improve support for our colleagues, customers and our local community.

        • Compliance and Security
        • Security and compliance are important factors of managed services, that are absolutely essential to the security and integrity of your business.

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LEISURE &
HOSPITALITY

Helping leisure & hospitality brands and operators to increase brand loyalty and enhance guest experience digitalisation.

The leisure & hospitality industry continues to be challenged by volatile market conditions with demand and expectations being far greater than ever before driven by the modern-day tech-savvy guest, coupled with the vast array of choice that they now have.

For many, it’s now become a game of survival, and in order to pivot in a digital world, leisure & hospitality brands need to focus their efforts across several key areas.

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Provision of guest WiFi

Delivering reliable and fast Internet connectivity for guests whilst on-premise.

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Enhancement of guest experience

A seamless journey across all engagement channels for friction-less guest experience and increased loyalty.

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IT cost
agility

Supporting variable business demands without overspending
on IT.

For operators who need help with their digitalisation and the effective delivery of change, Timico is the one Partner to Trust that understands your business and the dynamic industry in which it operates.

Converged Managed Services for
leisure & hospitality

Timico’s breadth of Converged Managed Services and flexible commercial approach offers the right-sized and best-value partnership that evolves with your business.

Drive footfall and increase guest loyalty to help deliver sales uplift

Technology’s influence within the hospitality industry has become pervasive with social media rolling 24 hours a day, your success will be based on your ability to provide your guests with an easy means of connecting with others outside of your venues whilst they are sat within them.

Timico’s range of in-store WiFi and location-based technology complete with associated data capture and Analytics capability can transform your venues into social hubs enhancing their experience and providing you with valuable insight that can be used to drive personalisation and loyalty.

Address guest frustrations and resolve ‘pinch-points’ in the experience

Hospitality brands are now more reliant on technology than they’ve ever been as a means of trying to differentiate, and arguably the most effective solutions will be those that best address guest frustrations and resolve ‘pinch-points’ in the guest experience, for example, food not arriving quickly enough in a restaurant or the length of time it takes to get a bill and pay. To compete, you need to innovate but be less averse by implementing trial and error approaches in order to find the right blend for your venues.

Timico’s secure UK based Enterprise connectivity solutions (including in-store WiFi and location-based technology) and cloud-enabled hosting platforms, provide continuous and on-demand simplified infrastructure on which your key business applications can run and communicate effectively with each other in order to deliver a best-in-class guest experience from mobile optimised engagement (Apps) and payment to AR-driven solutions such as digital 3D menus.

Align your IT cost with variable business demand

The often seasonal and event-driven nature of Hospitality has always provided a challenge when trying to align IT requirement but balance cost. To ensure that you do not overpay or under provision, you should adopt a strategy of selective outsourcing in order to focus in-house resources on value-add activities and help drive competitive advantage.

Timico’s depth of IT expertise and breadth of converged managed services make us the perfect partner for expanding and contracting IT provision and aligning the associated cost to evolving business challenge and demand. Consolidating suppliers reduces the associated internal management overhead and adoption of a hybrid cloud approach that will help release capital and remove asset-based constraints.

Leisure & hospitality expertise

Our capabilities

Cloud & Hosting

Cloud & Hosting

At the very heart of a modern-day leisure & hospitality strategy sits the use of data to drive action. Whilst the emergence of public cloud has brought with it the ability to utilise cutting-edge ‘as a service’ apps for certain functions, core business applications are still in the main more traditional (and legacy is still commonplace) which poses challenges for leisure & hospitality brands, both operationally and commercially.

Timico offers a range of Cloud and Hosting options which are designed for the rigours of the Leisure and Hospitality industry to provide the optimum destination for your workloads either from our own Data Centre facilities or Remote Infrastructure Support for devices that for justifiable reasons may need to remain ‘on-premise’.

For either single or multi-tenant solutions, our investments in resilient and secure solutions enable you to take advantage of high-performance compute and storage platforms, protected by our range of backup and disaster recovery options. This is important when considering the growing threat of cyber-crime on the Leisure and Hospitality industry.

Our IT Service Catalogue approach offers the ability to scale and flex requirement aligned with business demand which is a perfect fit for an industry so seasonal in nature, releasing capital and remove asset-based constraints. 

Connectivity

Connectivity

Hospitality in the digital era, and meeting the ever-intensifying needs, demands and expectations of the tech-enabled consumer, essentially means that channels need always to be open and guests must be able to choose when, how and where they engage.

To support this, a guest-obsessed operating model is needed that is flexible to support wholly owned, concession and franchised operators. With a widespread presence ranging from F&B to Recreation and Lodging, Timico provides Managed Connectivity solutions to leading Hospitality brands across the UK, ranging from basic Broadband connections, to Ethernet services including MPLS & DIA connections with bandwidth-on-demand, right through to fully managed, innovative SD-WAN solutions providing an always-on, dynamic connection that will automatically select the best path for your network traffic.

Supporting the enhancement of Guest Experience, our solutions also extend into WiFi and location-based technologies that can be delivered in a variety of ways to support a range of strategies from Mobile optimised engagement such as apps, to Mobile payment innovations, right through to AR-driven solutions e.g. in-app tours of hotel facilities. The provision of reliable, fast WiFi for guests whilst ‘on-premise’ is also something that consumers have now come to expect as standard, with research confirming the link between this and increased brand loyalty.

UC&C

UCC

One of the keys to success in the new world of digitally focused Leisure & Hospitality is the ability to provide your geographically spread workforce with the tools necessary for them to communicate and collaborate in a way which is fast, reliable and secure.

Timico provides solutions that meet the diverse needs of Hospitality environments to connect Head Offices, Warehouses, sites and mobile colleagues in a modern technological but cost-effective way.

From hosted Voice-over-IP that delivers a reliable, secure and rapid deployment option for voice connectivity (for example to support a Guest Contact Centre), to cloud-based Office 365. 

Our solutions can help facilitate efficient and effective workforce management by providing more innovative ways to deliver and support functions such as training, new staff induction and staff scheduling.

We can also help simplify and enhance your guest engagement by way of a single platform that can be used to manage all guest communications, into which we can also consolidate the various Social platforms such as Instagram and Twitter which are fast overtaking conventional methods of communication in particular with your Millennial and Gen Z guests. One of the major benefits of this is the ability to service your guests in a much more responsive way without the need for additional headcount. 

Managed Services

IT Managed Services

As an industry-recognised technology company that works in environments that require fast responses to constant change, we believe that the provision of Managed Services for hospitality brands needs to support three key business drivers: ‘Service’, ‘Partnership’ and ‘Flexibility’.

Our objective is to deliver business benefit through the successful transition and effective ongoing support of your technology; driving change when it’s necessary, whilst maintaining the performance and reliability of your existing systems.

Our belief is that the key to operators achieving (and maintaining) a lower IT cost base and improved service levels, is by deploying a “Selective Outsourcing” strategy. 

Timico’s Managed Services have been designed to do all this, and include our 24x7x365 UK based Service Desks.  Alongside this, we have a wide range of other services from proactive monitoring and maintenance, Technical Services (remote and/or on-site), IT Project Management and Technology Consulting.

Set your bar to a new standard

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Best in class partnerships

Strong relationships with a series of strategic partners enable us to provide you with a comprehensive range of business-enabling solutions, from consumption-based models through to full-managed infrastructure and aggregated cloud offerings.

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Industry accreditations

Security and compliance are important factors of managed services. We encompass this into everything that we do. We focus our time on fulfilling your business requirements, seamlessly weaving in the security and compliance factors that are essential to the security and integrity of your business.

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