Converged Managed Services for
Hospitality & Leisure
Our breadth of Converged Managed Services and flexible commercial approach offers the right-sized and best-value partnership that evolves with your business.
DRIVE FOOTFALL, INCREASE GUEST LOYALTY, DELIVER SALES UPLIFT
The influence of technology within the hospitality industry has become more prevalent with social media rolling 24 hours a day. Add in new social distancing measures, and your success will be based on your ability to provide your guests with a safe and enjoyable guest experience. This often includes the desire from guests to stay connected to others while on-premise through Wi-Fi, the ability to share their experience on social media, great customer service and ordering and payment convenience.
Our range of in-store Wi-Fi and location-based technology, complete with associated data capture and analytics capability, can transform your venues into digitally-enabled hubs that enhance the social guest experience and provide you with valuable insight that can be used to drive personalisation and loyalty.
ADDRESS GUEST FRUSTRATIONS AND RESOLVE ‘PINCH-POINTS’ IN THE EXPERIENCE
As brands embrace technology and digital transformation to develop differentiation, the most effective solutions will arguably be those that best address guest frustrations and resolve ‘pinch-points’ in the guest experience. For example, food not arriving quickly enough in a restaurant or the length of time it takes to process payments can affect how a guest will review a location and factor into their decisions to return or not. Throw into the mix the need for contactless service and payments, and agile, scalable and flexible technology that is fast to deploy becomes a necessity for the modern business.
Our secure SD-WAN solutions and cloud-enabled hosting platforms provide reliable, robust, simplified and intelligent infrastructure to support your unique business applications. Enable a best-in-class guest experience from mobile optimised engagement and payment to AR-driven solutions such as digital 3D menus. Communicate effectively from back office to front of house, whilst staying connected, productive and secure with guaranteed performance SLAs.
OPTIMISE COST MANAGEMENT WHILST MEETING VARYING BUSINESS DEMAND
The often seasonal and event-driven nature of hospitality has always provided a challenge when trying to align IT requirements and effectively balancing cost and resource. In the current climate, agility, flexibility and cost reduction have become a necessity. Adopting a strategy involving selective outsourcing in order to focus in-house resources on value-add activities can provide speed to market, helping drive competitive advantage whilst managing cost effectively.
Our depth of expertise and breadth of converged managed services make us the trusted partner of choice for your evolving managed service needs. Consolidating suppliers reduces the associated internal management overhead and you can feel confident in a solid partnership where we can guarantee performance SLAs that meet your changing business requirements.
Hospitality & leisure expertise
Hospitality in the digital era, and meeting the ever-intensifying needs, demands and expectations of the tech-enabled customer, essentially means that channels need always to be open and guests must be able to choose when, how and where they engage.
To support this, a guest-obsessed operating model is needed that is flexible to support wholly-owned, concession and franchised operators. With a widespread presence ranging from F&B to Recreation and Lodging, we provide managed connectivity solutions to leading hospitality brands across the UK; ranging from basic Broadband connections, to Ethernet services including MPLS & DIA connections with bandwidth-on-demand, right through to fully managed, innovative SD-WAN solutions providing an always-on, dynamic connection that will automatically select the best path for your network traffic.
Fast, reliable guest Wi-Fi is essential for today's hospitality industry in the endeavour to provide a delightful guest experience. Our connectivity solutions extend into Wi-Fi and location-based technologies that can be delivered in a variety of ways to support a range of strategies from mobile optimised engagement such as apps, to mobile payment innovations, right through to AR-driven solutions e.g. in-app tours of hotel facilities. The provision of reliable, fast Wi-Fi for guests whilst ‘on-premise’ is also something that consumers have now come to expect as standard, with research confirming the link between this and increased brand loyalty.
One of the keys to success in the new world of digitally-focused Hospitality and Leisure is the ability to provide your geographically spread workforce with the tools necessary for them to communicate and collaborate in a way which is fast, reliable and secure.
We provide solutions that meet the diverse needs of hospitality environments to
connect head offices, warehouses, sites and remote working colleagues in a modern technological, but cost-effective, way.
From hosted Voice-over-IP (VoIP) that delivers a reliable, secure and rapid deployment option for voice connectivity (for example to support a Guest Contact Centre), to cloud-based Microsoft 365.
Our solutions can help facilitate efficient and effective workforce management by providing more innovative ways to deliver and support functions such as training, new staff induction and staff scheduling.
We can also help simplify and enhance your guest engagement by way of a single platform that can be used to manage all guest communications, into which we can also consolidate the various social platforms, such as Instagram and Twitter, which are fast overtaking conventional methods of communication - in particular with your Millennial and Gen Z guests. One of the major benefits of this is the ability to service your guests in a much more responsive way, without the need for additional headcount.
Cloud & Hosting
At the very heart of a modern-day leisure and hospitality strategy sits the use of data to drive action. Whilst the emergence of public cloud has brought with it the ability to utilise cutting-edge ‘as a service’ apps for certain functions, legacy infrastructure is still commonplace and core business applications are still, in the main, more traditional which poses challenges; both operationally and commercially.
We offer a range of cloud and hosting options including private, public and hybrid cloud solutions which are designed for the rigours of the hospitality and leisure industry to provide the optimum destination for your workloads. Whether your requirements include private Data Centre facilities or Remote Infrastructure Support for devices that may need to remain ‘on-premise’, or you need more scalable and agile solutions, we can enable your cloud journey development with the right solution for you.
For either single or multi-tenant solutions, our investments in resilient and secure solutions enable you to take advantage of high-performance compute and storage platforms, protected by our range of backup and disaster recovery options. This is important when considering the growing threat of cyber-crime on the hospitality and leisure industry.
Our IT Service Catalogue approach offers the ability to scale and flex requirement aligned with business demand, which is a perfect fit for an industry so seasonal in nature, releasing capital and remove asset-based constraints.
IT Managed Services
As an industry-recognised technology company that works in environments requiring fast responses to constant change, we believe that the provision of Managed Services for hospitality brands needs to support three key business drivers: ‘Service’, ‘Partnership’ and ‘Flexibility’.
Our objective is to deliver business benefit through the successful transition and
effective ongoing support of your technology; driving change when it’s necessary, whilst maintaining the performance and reliability of your existing systems.
We believe that the key to operators achieving, and maintaining, a lower IT cost base and improved service levels, is by deploying a 'Selective Outsourcing' strategy.
Our Managed Services have been designed to do all this, and include our 24x7x365 UK-based Service Desks. Alongside this, we have a wide range of other services from proactive monitoring and maintenance, Technical Services (remote and/or on-site), IT Project Management and Technology Consulting.
Providing a safe and secure quality guest experience is fundamental to the hospitality and leisure industry. In recent years, digital transformation for guest experience has also led to greater cyber security risk, due to the amount of personal data held. With Covid-19 moving workforces to remote solutions at a rapid pace, this risk has only increased. Regulations such as GDPR also bring huge potential fines for non-compliance, so having a robust security plan is even more important for businesses to reduce their risk.
The hospitality and leisure industry is focused on providing an experience and environment that draws customers in, keeps them on premise for longer, and encourages them to return. Whether accessing premium guest services such as fast and reliable Wi-Fi, value-add services offered, targeted marketing efforts or contactless payments, guests want to trust that the information they provide to connect and pay is protected.
We offer solutions to increase protection against cyber threats and attacks, combined with threat monitoring and intelligence. We can provide managed services or help put business owners back in control, and in turn, provide customers and guests with the assurance that their data is being handled and stored securely; in return, giving you their loyalty.
Set your bar to a new standard
Best in class partnerships
Strong relationships with a team of strategic partners enable us to provide you with a comprehensive range of business-enabling solutions, from consumption-based models through to fully-managed infrastructure and aggregated cloud offerings.
Security and compliance are important factors of managed services and we encompass this into everything that we do. We focus our time on fulfilling your business requirements, seamlessly weaving in the security and compliance factors that are essential to the security and integrity of your business.