Telecommuting, otherwise known as remote working, was a luxury that few businesses offered before 2020. Even before the pandemic, remote working was often limited to a select few individuals. The benefits to the employee included greater work and life balance, reduced expenses, in addition to more intangible factors, such as improved trust perception.

While businesses saw better employee productivity, flexible schedules, reduced overheads, and even greater employee retention. Telecommuting was seen as a benefit that some companies offered as a perk.

However, 2020 has seen dramatic changes in the way the world operates as a result of Covid-19. Telecommuting is no longer a perk offered to select employees. It is a requirement that organisations need to enable for business continuity.

Here at Timico we offer remote working tools, with offerings to suit every business need and partnerships with leading technology brands. We enable remote working, and guide businesses through their digital transformation journey, utilising our strategic partnerships, competencies and experience.

Telecommuting begins with the end user in mind

Even before 2020, Timico’s approach to digital transformation began with the end user in mind. Our capabilities stretch beyond IT Infrastructure, Managed Services and into the realms of connectivity. So, it’s no surprise that, as the country prepares for another lockdown, we find ourselves guiding more businesses towards resilience through digital transformation.

Microsoft Office 365

As a Microsoft Gold Partner, Timico has been delivering Office 365 to businesses of all sizes across the UK. The feature rich suite of applications provides end users with online and familiar tools. Administrators enjoy simplified dashboards, and organisations benefit from flexible, scalable and affordable licensing.

Collaboration

The Office 365 suite has expanded and matured since its first release in 2011. The suite now allows simultaneous document access and editing, seamless and intuitive video calling. SharePoint Online is simpler too, featuring a modern feel to suit telecommuters as well as office-bound staff.

Voice

The release of Microsoft Teams Voice ties in very well to the offering and was the logical step for the suite. During the initial 2020 lockdown in March, Teams was the fastest growing Microsoft application in history, and for good reason. By adding voice functionality, remote workers benefit from accessing the business telephone numbers, and functionality wherever they are. With various packages available to suit every business need, we are seeing a rise in the delivery of Microsoft Teams Voice as more and more business look to bring the tool into their UC&C strategy and business continuity plans.

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In addition to Microsoft Teams Voice, Timico offers two more UC&C platforms to suit its broad range of customers.

Timico offers both Synergy and Mitel telephony solutions, with various packages to match small businesses needs through to large enterprise requirements. As a result, they reflect our vision, to ensure customers are connected, productive and secure.

Mobility

We understand that remote and mobile workers often need more than just a suite of collaboration and communication tools. Many businesses rely on secure access to data, either stored on-premise or in data centres.

Our range of connectivity solutions extends the company network while maintaining essential security levels. Managed Wireless Access Points and IPSEC VPN enabled edge devices bring the network to the employee, meaning access to critical applications and data has never been easier.

IT Helpdesk

Digital transformation might be ideal for the organisation’s continuity, scalability, and flexibility, but without agile and capable IT support to help employees, the plans lack resiliency.

Timico offers a 24 x 7 x 365 IT Helpdesk as a Managed Service, which means businesses can rest assured that wherever the employees may be, they have help on hand whenever they need it.

Summary

We are proud of our partnerships with the leading vendors across all sectors of IT. The longevity of our relationships with both partners and customers stands as testament to our capability, experience, and expertise.

We have discussed the tools we offer, and the solutions we design to enable remote working during the pandemic. In the second part of this blog post, we’ll demonstrate how we enable businesses to adopt and facilitate remote working, through IaaS, DRaaS, BUaaS, hybrid cloud, connectivity, UC&C solutions, and of course advanced security that ties the entire framework together.

If you’d like to discuss how Timico can help your organisation begin a digital transformation and enable stronger and resilient remote working practises, get in touch today and book your free consultation.