As a leading business services supplier for retailers, Suresite provides innovative corporate card services, wetstock solutions, health & safety regulation, and training for the retail and forecourt/convenience sector. Suresite chose Timico to enable them to gain full PCI compliance and half the headaches for their helpdesk.
Matching high expectations for Suresite
Suresite Card Services Ltd, a card processing service provider specialising in the independent petrol retail sector, came to Timico for a solution to provide reliable, fast and secure IP services for processing card payments. As a company which handles millions of card payments each month across multiple platforms at some 800 locations, it was essential that Suresite had exceptionally reliable and robust connectivity.
Suresite process all major card types and provide an efficient, cost-effective card acquisition service for the forecourt and related businesses. With high footfall from both petrol and grocery customers and with many sites operating 24 hours a day, it was imperative that Suresite chose a connectivity partner capable of handling such high volumes of data.
Timico offered a five-site trial of their service in October 2011, after which an evaluation, test and comparison was carried out. Following the success of the five site trial, Suresite signed up for a 200-site-Wide Area Network across the UK. With forecourt retail customers including names like Harvest Energy, Gulf and Jet, Timico connectivity would need to be able to take fast and efficient payments in a fully PCI DSS compliant environment.
“It was vital for Suresite to choose a supplier with a fully PCI-compliant set-up. Our forecourt retail customers each process thousands of high-value transactions each day so need the guarantees and reassurance that come with a fully secure network meeting payment card data security standards” explains Nick Healy, Director of Suresite Card Services Limited.
Timico is now in the process of rolling out a project to connect Suresite’s 200 petrol station sites via a Timico DSL broadband line into the Suresite network, including an on-site Cisco router. The fully resilient WAN, with firewall, is connected via an IPSec tunnel and a Timico point to point circuit to FIS Global, the banking and payment technology specialists who take care of the merchant services element of the transactions.
"We received very positive feedback on the robustness of Timico’s service from the outset. The demands are such within a retail environment that however hi-tech your EPOS or other in store kit is, without the underlying guarantee of always-on connectivity, it will be next to useless in supporting the customer experience"
Flexibility leads to results
“In meeting Timico, it was clear straightaway that they are not a ‘one-size-fits-all’ network provider. The flexibility they showed in both the network design and delivery stages allowed us the scope to build a future-proofed network within our budgetary constraints, without compromising on quality and reliability” continues Nick
Suresite’s network is fully managed and monitored by Timico 24 hours a day, 365 days a year from its purpose-built Network Operations Centre based in the company’s Nottinghamshire data centre. Real-time, in-depth performance statistics are available for all elements of the network, including the onsite Cisco routers.
All information visible to Timico’s engineers is also available to Suresite’s IT team using Timico’s online portal, enabling the teams to work together on a swift resolution to any issues.
The DSL connection allows Suresite to offer petrol station staff access to the internet in store, across the same connection as payments are taken, through the use of a VLAN. Each store is given a choice of broadband package, allowing for a bespoke solution based on each individual unit’s network speed requirements.
Timico invoices Suresite with a detailed cost centre set-up, showing each petrol station on the network as a separate site which helps ease the administrative burden of onward invoicing.
Suresite has seen an improvement in the speed of transaction processes and has already experienced a 50 per cent reduction in calls to its helpdesk from petrol retailers reporting connectivity issues. With an average of 100,000 transactions a day across Suresite’s petrol customer sites, at a typical value of £4M, retail staff need to be able to remain focused on their customers, keeping queues to a minimum and ensuring payments are taken quickly and efficiently.
“We received very positive feedback on the robustness of Timico’s service from the outset. The demands are such within a retail environment that however hi-tech your EPOS or other instore kit is, without the underlying guarantee of always-on connectivity, it will be next to useless in supporting the customer experience” concludes Nick.
Insights from Nick Healy, Suresite.