Read industry insight and opinion, straight from our experts.

We are proud to announce that we have invested in a pioneering battery energy storage system (BESS), as part of our commitment to improving our sustainable and energy efficiency credentials.  Partnering with Energy Optimisation Solutions (EOS), the lithium-ion battery system was installed at our head office and datacentre in ...

For businesses in the manufacturing sector, call centre solutions are now a fundamental aspect of day-to-day operations. Customer support has always been a key factor in return business. However, customer experience (CX) is no longer in the hands of the representative – contact centre solutions today play a major role in the customer journey before ...

Mitel’s UCaaS solution, MiCloud Flex has aligned the UC&C world with other information technology elements. The solution, which utilises Google’s artificial intelligence and machine learning capabilities, has put call centre staff on the front foot at a time when online customer support has never been more crucial.   With the ability to direct social media messaging, calls, video and chat to ...

With an increasing number of businesses choosing to partner with just one IT provider, this has raised questions over whether procuring a single technology supplier is the right move. At Timico, we believe it absolutely is.   From enabling remote working applications to keeping data secure with firewalls, a business’ technology requirements are complex. Many choose to source their IT solutions from several providers, to best ...

We are delighted to announce that Timico has become one of the first organisations to achieve the ISO 27017 (Cloud Security) certification with Alcumus ISOQAR, extending the scope of our existing ISO certifications.   ISO 27017 is a security standard issued by the International Organisation of Standards and was achieved by our team in collaboration with Teamwork IMS. Developed for ...

Discover optimised remote working with Teams Voice from Timico. Fast, effective deployments of Teams Voice available now. Keep your employees connected, productive and secure, despite another lockdown.  If you’re looking for lockdown tools to enhance your remote working environment, with reduced overheads, and familiarity that improves your team’s efficiency, then ...