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Customer Experience (CX) is becoming a major differentiator when it comes to consumer buying patterns across all industries. Traditionally, financial services have been slow to adopt digital CX and have been product led in their strategies, but with the rise of the challenger bank, putting ...

4 days, 700 sessions and 18,000 delegates, Cisco Live 2020 marked the start of a new decade with some intriguing insight into the future of networks and the Internet. Boiling this down into the clear themes and learnings is a considerable challenge given the breadth ...

The purpose of TUPE (Transfer of Undertakings – Protection of Employment) is to protect employees if a business in which they are employed by, changes hands; I know this well because I have been through the TUPE process several times throughout my career, and previously ...

One of the business sectors that has gone through major disruption in the modern digital era is retail. This started in the 90’s with leading businesses evolving their first e-commerce projects. But in recent times, with growth being led across Online and Mobile services, retail ...

I’m really looking forward to being part of the panel discussion at RetailEXPO 2019: “How is technology procurement evolving and what are retailers looking for from supplier partnerships?” Recently, I’ve really seen a difference in the relationships that are being built between technology providers and ...

Driving digital transformation in the hospitality industry Digital transformation has made it to hospitality, and it is just in time. Guest expectations have changed; they demand digital communication and personalised experiences. More people travel than ever before, and a burgeoning middle class in places like ...