BLOG

Helping the Healthcare sector to digitally transform

There is no doubt that technology has been a key enabler across all areas of the healthcare sector during the Covid-19 pandemic. The sector has undergone its largest digital transformation programme in recent months, contributing to the successful running of hospitals, ensuring patients are kept updated and easing demand on services.  

Recently, the NHS deployed the largest ever enterprise email migration in the world and digital management tools were implemented which helped administer Covid-19 vaccines. It is clear that 2021 will continue to be a challenging year and technology will be pivotal to meeting the ongoing demand and strain put on the sector.  

At Timico, we have noticed this considerable shift towards digital transformation, working with a number of customers in the healthcare sector during the pandemic to implement new technology solutions.  

healthcare sector

Digitally transforming to meet demand  

St John Ambulance, the volunteer-led health and first aid charity, is one healthcare organisation currently undergoing the biggest digital transformation of its time across its network to meet heightened demandDuring Covid-1970 of St John Ambulance’s sites remained open and more than 78,000 volunteer hours in operational, communication and coordination work was delivered, with technology being a key enabler.  

With the support of Timico, St John Ambulance implemented a Wide Area Network (WAN) solution. It linked all the charity’s regional sites across a single network. To support the WAN and connectivity requirements, hardware solutions, fixed phone lines, firewalls and colocation services were also deployed. During the charity’s busiest and most challenging period, the IT systems remained in full working order throughout lockdown, with no system downturn, allowing the volunteers to focus on their live-saving work, without issue. 

Read the full case study here 

Streamlining services with technology  

NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) needed to modernise its Referrals Management Service (RMS), which handles a large volume of patient referrals. Arcus Cloud Services, a company of Timico, helped the organisation digitally transform its telephony solutions through the provision of the Arcus Automated Dialler, an artificial intelligence enabled telephony voice assistant. The solution, built using the Amazon Connect cloud telephony platform, helps MLCSU’s call operators to work more efficiently by automatically dialling all outbound calls and making initial contact with patients. 

With increased efficiencies, the organisation has seen a 94% reduction in time taken to make outbound calls. The team can now concentrate its efforts on other incoming calls, harnessing the team’s experience to work with patients and ensuring they are quickly directed to the right service for their healthcare needs. 

Read the full case study here 

Supporting the Covid-19 effort with connectivity solutions  

Another customer of ours was pivotal to the Covid-19 effort, and utilised digital transformation to help supply medical products to the NHS and other healthcare organisations.  

To ensure success and meet increased demand, the customer required a resilient IT connectivity solution. Timico implemented a Managed IT infrastructure, through the delivery of Private Cloud, Virtual Data Centre, Veeam, Zerto, SQL Management, Service Management, Co-location and Firewalls.  

The digital transformation ensured that the business was better placed to react to and manage the increased demand. The technology helped increase usage of the business’ shared infrastructure and enabled employees to communicate and access web applications while remote workingDemonstrating how the healthcare sector will continue to digitally evolve and adapt to new technologies, the organisation is continuing to further develop and improve its global IT infrastructure. 

At Timico, we work with healthcare customers to help them realise their digital transformation plans. If you would like to speak to one of our healthcare experts, then sign up for a consultation here 

Timico

We deliver Connectivity, UC&C, Cloud & Hosting, Security and IT Managed Service Solutions to our customers, through Service Operations based in Newark, Winnersh, Telford and London.

Apr 1, 2021

More great content you might be interested in

Timico Connected Podcast: Life After Covid

Exciting News! The second installment of our new podcast, Timico Connected, is now available to download and listen to!  Launched in March this year, the Timico Connected podcast aims to dive deeper into the world of technology, providing key discussions and advice around topics that matter to our customers, businesses and those working in the tech sector.   For…
Read More
Hospitality Technology 

Five reasons hospitality technology is vital for businesses reopening their doors

Have you considered how hospitality technology can transform and enable your business after the Covid-19 lockdown?   Over the next few months, hospitality businesses around the UK will finally be allowed to open their doors and welcome customers back into their establishments. While, this is a welcome relief to many, new customer expectations, government guidelines and significant safety measures mean that some businesses will need…
Read More

Welcome to Timico’s virtual Easter egg hunt, in support of St John Ambulance!

At the start of 2020, Timico chose St John Ambulance as its charity of the year. The 140-year-old organisation is a volunteer-led health and first aid charity, with national presence, reach and scale. When the UK was placed in lockdown in March, the charity’s volunteers proved critical to the Covid-19 pandemic, providing over 300,000 hours of patient facing care, and we have helped…
Read More

Book a free consultation for your business today

Find out where there is space for change in your business, and how you are performing against your competitors.

Book a free consultation