Helping the Healthcare sector to digitally transform
There is no doubt that technology has been a key enabler across all areas of the healthcare sector during the Covid-19 pandemic. The sector has undergone its largest digital transformation programme in recent months, contributing to the successful running of hospitals, ensuring patients are kept updated and easing demand on services.
Recently, the NHS deployed the largest ever enterprise email migration in the world and digital management tools were implemented which helped administer Covid-19 vaccines. It is clear that 2021 will continue to be a challenging year and technology will be pivotal to meeting the ongoing demand and strain put on the sector.
At Timico, we have noticed this considerable shift towards digital transformation, working with a number of customers in the healthcare sector during the pandemic to implement new technology solutions.
Digitally transforming to meet demand
St John Ambulance, the volunteer-led health and first aid charity, is one healthcare organisation currently undergoing the biggest digital transformation of its time across its network to meet heightened demand. During Covid-19, 70 of St John Ambulance’s sites remained open and more than 78,000 volunteer hours in operational, communication and coordination work was delivered, with technology being a key enabler.
With the support of Timico, St John Ambulance implemented a Wide Area Network (WAN) solution. It linked all the charity’s regional sites across a single network. To support the WAN and connectivity requirements, hardware solutions, fixed phone lines, firewalls and colocation services were also deployed. During the charity’s busiest and most challenging period, the IT systems remained in full working order throughout lockdown, with no system downturn, allowing the volunteers to focus on their live-saving work, without issue.
Streamlining services with technology
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) needed to modernise its Referrals Management Service (RMS), which handles a large volume of patient referrals. Arcus Cloud Services, a company of Timico, helped the organisation digitally transform its telephony solutions through the provision of the Arcus Automated Dialler, an artificial intelligence enabled telephony voice assistant. The solution, built using the Amazon Connect cloud telephony platform, helps MLCSU’s call operators to work more efficiently by automatically dialling all outbound calls and making initial contact with patients.
With increased efficiencies, the organisation has seen a 94% reduction in time taken to make outbound calls. The team can now concentrate its efforts on other incoming calls, harnessing the team’s experience to work with patients and ensuring they are quickly directed to the right service for their healthcare needs.
Supporting the Covid-19 effort with connectivity solutions
Another customer of ours was pivotal to the Covid-19 effort, and utilised digital transformation to help supply medical products to the NHS and other healthcare organisations.
To ensure success and meet increased demand, the customer required a resilient IT connectivity solution. Timico implemented a Managed IT infrastructure, through the delivery of Private Cloud, Virtual Data Centre, Veeam, Zerto, SQL Management, Service Management, Co-location and Firewalls.
The digital transformation ensured that the business was better placed to react to and manage the increased demand. The technology helped increase usage of the business’ shared infrastructure and enabled employees to communicate and access web applications while remote working. Demonstrating how the healthcare sector will continue to digitally evolve and adapt to new technologies, the organisation is continuing to further develop and improve its global IT infrastructure.
At Timico, we work with healthcare customers to help them realise their digital transformation plans. If you would like to speak to one of our healthcare experts, then sign up for a consultation here.
We deliver Connectivity, UC&C, Cloud & Hosting, Security and IT Managed Service Solutions to our customers, through Service Operations based in Newark, Winnersh, Telford and London.