Customer Experience (CX) is becoming a major differentiator when it comes to consumer buying patterns across all industries. Traditionally, financial services have been slow to adopt digital CX and have been product led in their strategies, but with the rise of the challenger bank, putting more pressure on the high street and Artificial Intelligence (AI)…

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The days of having a desk phone are slowly dying. As the world embraces digital transformation, IP Voice is at the forefront when it comes to critical applications. Voice has always been a minefield, and while Cloud adoption is generally beneficial, it’s not a one size fits all solution. Inaccurate or ill-fitted solutions can result…

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