• Connectivity
        • Connectivity solutions ranging from basic broadband connections, through to fully managed, innovative SD-WAN solutions providing an always-on, dynamic connection that will automatically select the best path for your network traffic.

        • Unified Comms
        • With a pedigree in fixed and mobile communications, cloud voice, and cloud-based Productivity tools, Timico’s unified and converged services enables your end-users to work and collaborate more effectively, where when and how they need.

        • Cloud & Hosting
        • Our leading edge cloud and data centre services range from simple Hosting and Data Protection right through to complex hybrid cloud deployments and Public Cloud solutions utilising Microsoft Azure, enabling you to focus on what you do best.

        • IT Managed Services
        • We deliver IT managed services so you can focus your resources on creating client value. Our capability extends from the end-user device right through to the Public Cloud, offering a single point of contact for all IT services and support.

        • Security
        • No matter what level of protection your business needs, we've got 1st class security management and applications at the ready - our job is to keep your business safe from unwanted threats and attacks.

        • Retail
        • Helping retailers increase lifetime value and enhance customer experience by supporting an omnichannel strategy.

        • Leisure & Hospitality
        • Helping leisure & hospitality brands and operators to increase brand loyalty and enhance guest experience digitalisation.

        • Professional Services
        • Helping professional services firms to create client value and capture long term advantage, by enabling their digitalisation and increasing return on talent.

        • Not For Profit
        • Enabling Not for Profit organisations to increase their impact by embracing technology to create additional value, drive digital transformation and efficiencies.

        • Don't see your industry here?

          We work with many business sectors, so if you would like to find out where there is space for change in your business, book a free roadmap consultation with one of our experts today.

          Book in today
        • Strategic Partnerships
        • We have excellent relationships with a series of strategic partners that enable us to provide you with a comprehensive range of business-enabling solutions.

        • Our Commitments
        • We have grown rapidly over the past 14 years, and so has our commitment to implement and improve support for our colleagues, customers and our local community.

        • Compliance and Security
        • Security and compliance are important factors of managed services, that are absolutely essential to the security and integrity of your business.

  • Blog
  • Support
  • Log-in


Top 6 Ways to Implement Successful Digital Transformation

Top 6 Ways to Implement Successful Digital Transformation

Following the success of our free eBook The IT Transformation Guide for Ambitious Businesses we decided to share more insight into effective digital transformation.

Companies often get caught behind the times. This charm can work for a family-run fishery in Cornwall – but does it work for the demands of your business?

Digital is here

In my previous post I mentioned the difference between Digitisation vs Digitalisation and the importance going digital has for any successful enterprise. Now, instead of honing down on terminology we are going to get practical. So here are the top 6 considerations for a successful digital transformation campaign:

1. No Tech for Tech’s Sake

Technology for Digital Transformation

Effective digital strategy is not about bringing in the latest vogue in the tech-world. Avoid purposeless technology/gimmicks and focus on digital strategy that will advance your business. You don’t need to install the latest 4K HD cameras if your current cameras work fine. Identify areas that hinder your business. This can be due to speed, man-power, administration cost, logistics, communication – then you can identify whether investing in a digital solution is worth it.

2. Focus Digital Strategy on Customer Experience

“Today’s customers suffer an epidemic of short attention spans.”

Digital transformation can revolutionise your business. In order to drive successful change, your business needs to focus on digital strategies that will enhance your customer’s experience. With the breadth of new and exciting technology, it is easy to overlook the importance of learning about your customer’s expectations. A customer-centric approach is vital when implementing new technology. Choose technology that will enhance your customer’s user journey.

For example, the branding of a retail store will require a different digital strategy to an IT firm. This is expected across all channels: online, offline, and in store. Today’s customers suffer an epidemic of short attention spans. Implement digital transformation that guides the customer to sales with minimal distraction time. Are there any pitfalls or slow-ups? These are the areas that may require a digital strategy.

3. Create a Realistic Implementation Timescale

Digital transformation will not happen overnight. Set yourself timescales.

You don’t want to risk overwhelming staff and clients with big changes too soon. Training should be provided, and all changes should be implemented at a digestible pace.

4. Consistent from Top to Bottom

Digital Transformation at a board room

It’s important that all staff are on board. This requires a cultural shift for the whole business. Communication across all departments is vital for successful Digital transformation. If digital technology is foreign to staff, consider appointing a Chief Digital Officer (CDO) or an internal expert from within your organisation. Digital transformation is a cultural shift as much as a technical one

5. The Value of your Services

Identify the areas of your business that are impacting you negatively. Digital transformation initiatives are a great time to single out processes, products, equipment (including IT systems), and even customers that have zero or negative impact on profitability. Make sure to leave no business-stone unturned and ensure that the digital strategy you implement will add value or profit to your organisation.

6. Monitor your Returns

Money is a simple way of measuring value and gauging the success of your digital transformation. Monitor your returns and adjust your strategy as appropriate. Higher sales and lower operating costs are potential benefits of successful digital strategy. Prioritise resources to the areas where digital transformation is giving the best results.

Bonus tip: Be Flexible to a Changing Digital Sphere

Try to be flexible in your approach to digital transformation. Comfort and familiarity rarely produce the same results as the ability to adapt to change.

Want immaculate digital transformation for your business? Timico are leading providers of IT solutions, offering dynamic and reliable services for all digital transformation requirements.

Want to learn more? Download a copy of our Free eBook: The IT Transformation Guide for Ambitious Businesses.


Timico is a managed service provider that delivers world-class connectivity, workplace and cloud technology to over ten thousand customers.

Jul 17, 2018

More great content you might be interested in

The evolution of technology procurement from suppliers to partners

I’m really looking forward to being part of the panel discussion at RetailEXPO 2019: “How is technology procurement evolving and what are retailers looking for from supplier partnerships?” Recently, I’ve really seen a difference in the relationships that are being built between technology providers and retailers, because technology can now become a sales enabler, as…
Read More

A Guide to Digital Transformation for Hospitality

Driving digital transformation in the hospitality industry Digital transformation has made it to hospitality, and it is just in time. Guest expectations have changed; they demand digital communication and personalised experiences. More people travel than ever before, and a burgeoning middle class in places like China, India and South Korea is putting pressure on established…
Read More

Not All Clouds are Equal – Private vs Public Cloud for Voice

The days of having a desk phone are slowly dying. As the world embraces digital transformation, IP Voice is at the forefront when it comes to critical applications. Voice has always been a minefield, and while Cloud adoption is generally beneficial, it’s not a one size fits all solution. Inaccurate or ill-fitted solutions can result…
Read More

Book a FREE consultation

Find out where there is space for change in your business, and how you are performing against your competitors.