Careers

YOU ARE HERE: Company | Careers | Network Operations Centre - 1st Line Support Advisor - Shifts

"So many businesses say they're good at service, but it's rare to work with a company whose people consistently do what they promise to do. I didn't think it was possible in telecoms. The service I've received has been absolutely superb..."

Tim Bunn
Director of Sales
PCS

Network Operations Centre - 1st Line Support Advisor - Shifts

Reporting to:	Network Operations Centre - Shifts Team Leader
Salary:	Up to £20,000 (including shift allowance)
Job summary:	We are looking for self-motivated individuals to join our Network Operations Centre 1st Line Support Shifts Team. This team is responsible for providing 24/7 support services across our whole product range including IP Telephony (VoIP), Internet Services, Fixed Lines and Mobile Data. Working as part of our supportive and knowledgeable team you will be providing first line technical assistance over the phone. You will work closely with our partners and customers to resolve technical queries, managing these promptly and efficiently through to resolution as a part of our mission to provide superior service to our customers. The successful candidate must have experience of working in a technical support role, have excellent interpersonal skills and a passion for delivering exceptional customer service.
Duties and responsibilities:	Deliver a first class customer experience Deal quickly and efficiently with customer incidents and enquiries by phone and email Take ownership of and manage customer incidents through to resolution Liaise with our partners and suppliers to aide incident resolution Keep customers and Business Partners fully up to date with the progression of their incident Engage with other areas of the business to ensure the customer’s requirement is delivered Organise and prioritise own workload Be confident in advising customers on new products available and how they would benefit them Work as part of a four on/ four off, twelve hour shift rotation within our 24/7 NOC
Ideal candidate:	Strong interpersonal skills Good problem solving skills High levels of attention to detail Methodical in resolving issues Able to work as part of a team Self Motivated Diplomatic and reliable Enthusiastic and effective team member Excellent communication skills both verbal and written Able to work under pressure and to tight deadlines Able to work under own initiative Organised and diligent
Minimum qualifications and relevant experience:	Previous experience working on a technical support desk Qualifications such as MCP, MCSE or CCNA would be ideal

Apply by emailing careers@timico.co.uk Back to jobs page

Apply now

To apply for this role, please click the on the button below and send us your CV and covering letter.

Apply now

Back to jobs page

0844 871 8100

Email us now

Name:		Your name is required
Company:
Position:
Email:		Please enter a valid email
Phone:
Remember my details:

Network Operations Centre - 1st Line Support Advisor - Shifts

Apply now

Customer login

Partner login

Please share some details

Username:
Password:

Username:
Password: